Hi Ryan,
The trick here is to manually add the off service resident to the block, and then to the shift.
To add the resident to the block:
- start from your account's home page.
- click edit for the schedule you want to add them to.
- click on the "residents" tab at the top right of the page
- add the resident to the block by clicking in the grid at the appropriate place. The resident is in the block if it's white.
Then you can edit that block to add the resident to the shift.
I hope that helps.
Regards,
Olivier Forget
Owner and Developer
MedRez.net Scheduling Tool