Hi armckaiser,
The system will count as a "day-off" if the resident is on the schedule and they are not on a request for time off that is of type "Leave/Vacation".
There are two types of Requests for time off: "Day-Off" requests and "Leave / Vacation". If someone is on a a Day-Off request that day can still count in the "day off" tally.
To see your request types, log in to your account, click into the "Residents" section (people icon at the very top of the page), and click the Settings tab. Request types are in the box near the bottom of that page.
I also recommend checking the Requests for residents where you are finding discrepancies and making sure that they are of the right type.
I hope that helps. If you still find problems please let me know.
Regards,
Olivier Forget
Owner and Developer
MedRez.net Scheduling Tool